Return & Refund Policy

At STELLOXE, we take pride in delivering premium-quality products. However, if you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, unwashed, and in their original packaging with tags intact.

• Returns are not accepted for items marked as final sale or customized pieces.

2. How to Initiate a Return
To request a return, email us at support@stelloxe.com with your order details and reason for return. Once approved, we will provide return shipping instructions.

3. Refund Process

• After receiving and inspecting the returned item, we will process your refund within 5-7 business days.

• Refunds will be issued via the original payment method.

• Shipping fees are non-refundable.

4. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please initiate a return and place a new order.

5. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost.

6. Non-Returnable Items

• Items worn, washed, or altered in any way

• Final sale or discounted items

• Gift cards

7. Cancellations
Orders can only be canceled within 24 hours of placement. Once shipped, cancellations are not possible.

For any queries, feel free to reach out to us at support@stelloxe.com. We appreciate your support and strive to ensure a seamless shopping experience!